- 1
Current identity
Save player ID, old email and recent transaction reference.
- 2
Recovery route
Use signed-in support rather than opening another account.
- 3
New contact
Verify the replacement email through the issued confirmation.
- 4
Wallet check
Continue only when player ID and balance remain unchanged.
Clear answers
What should be checked for change email without splitting the wallet?
Save player ID, old email and recent transaction reference.
Which record should be saved?
Verify the replacement email through the issued confirmation.
When should another payment or round be attempted?
Continue only when player ID and balance remain unchanged.