- 1
Current identity
Check Email and Wallet Continuity
Save player ID, old email and recent transaction reference.
- 2
Recovery route
Use signed-in support rather than opening another account.
- 3
New contact
Verify the replacement email through the issued confirmation.
- 4
Wallet check
Continue only when player ID and balance remain unchanged.
Clear answers
What should be checked for change email without splitting the wallet?
Save player ID, old email and recent transaction reference.
Which record should be saved?
Verify the replacement email through the issued confirmation.
When should another payment or round be attempted?
Continue only when player ID and balance remain unchanged.
Prepare Current Address EvidenceSeparate Verification From Access StateChoose the Correct Withdrawal RailReactivate the Existing Account Safely
Continue After the Check Is CompleteLast updated: 27 August 2026, 16:42 UTC